University of Houston Athletics
Houston Athletics Announces Partnership with ZipWhip
7/9/2015 12:00:00 AM | General
HOUSTON -- In an ongoing effort to improve fan experience, the University of Houston Department of Athletics announced a partnership with ZipWhip to assist customer service with fans.
Houston Athletics fans who are pressed for time and unable to call can now send text messages to Fan Experience Headquarters at 713-GO-COOGS (462-6647). After receiving text messages to that number, Fan Experience Headquarters representatives will quickly respond with information and answers to any questions.
 | Purchase 2015 Season Tickets | Purchase Chair Backs | 2015 Houston Schedule |
"We are committed to providing the best experience for our fans, and today's announcement is the latest step," said Houston Associate Athletics Director/Chief Revenue Officer Brooke Smoley. "With ZipWhip, we have another avenue to efficiently communicate with fans and quickly provide them with the latest information they need to enjoy our events. We are excited to be the first school to partner with ZipWhip and look forward to working with them."
Fans also should stay tuned to all of Houston Athletics' social media site with promotions through ZipWhip planned soon.
Today, more than 78 million phone numbers are ZipWhip enabled.
The partnership with ZipWhip is the latest fan experience improvement announced by UH Athletics this week, joining the Fan Experience Headquarters announcement on Monday, the Houston Cougars Fan Experience Committee announcement on Tuesday and the selection of Ticketmaster as its exclusive ticketing solutions provider on Wednesday.
Houston fans will have the opportunity to visit the Houston Athletics Fan Experience Headquarters Monday through Friday, from 10 a.m. -- 5:30 p.m., and during home game days at hours to be announced, at Gate 1 of TDECU Stadium. Visitors to the Fan Experience Headquarters during non-event days will have the opportunity to tour TDECU Stadium and experience the views from seats available to purchase. Houston fans will also have the access to a personal dedicated phone extension and a member retention specialist to handle renewals.
| |
Houston fans can connect with Fan Experience Headquarters by phone, Monday through Friday from 9 a.m. to 5:30 p.m., at 713-462-6647 and can purchase tickets online 24/7 at UHCougars.com/tickets.
The Houston Cougars Fan Experience Committee is designed to provide Houston fans a voice in how the fan experience can be improved and how fans are affected by the current fan experience.
Throughout the 2014-15 year, Houston Athletics partnered with Lancaster Market Intelligence to survey Houston Football season ticket members with fan experience changes occurring for the 2015-16 year based off the survey results. With the creation of the Houston Cougars Fan Experience Committee, fans will always have a voice!
Houston fans interested in joining the committee, should submit their information at UHCougars.com/fans. Members will be asked to serve a two-year term with quarterly meetings on or around the UH campus.
Houston Athletics will be releasing new information on changes to the fan experience at home events over the next six weeks. Check UHCougars.com for updates throughout the summer and leading up to kickoff.
2015 HOUSTON FOOTBALL SEASON TICKETS
With Tom Herman set to lead Houston in 2015, purchase your 2015 Houston Football season tickets now and secure your seat in TDECU Stadium at UHCougars.com/2015. Guarantee your place for a slate of seven home games including SEC opponent Vanderbilt. Join Coach Herman and secure your 2015 season tickets now.
