Digital Ticketing FAQ
Digital Ticketing | FAQ | Contact
Why the transition to digital ticketing?
Adopting digital ticketing is all about improving the fan experience for safety and convenience. Digital ticketing increases the security of the ticket management and event entry process.
Digital ticketing also provides:
▪ Quick and convenient entry into the venue
▪ Limits contact with gameday staff upon entry to ensure safety for fans
▪ Reduced risk of lost, stolen or counterfeit tickets
▪ Manage, transfer or sell your tickets at any time directly from your smartphone
Why doesn’t my barcode appear?
Your ticket has a valid barcode and it will appear 48-hours before the event start time.
Why haven’t I received my mobile tickets?
▪ Make sure you have entered the correct email address
▪ Check your junk mail folder
▪ Be sure to add our email address, tickets@uh.edu, to your list of trusted email addresses
▪ Please allow at least one hour for your email to arrive
What if I lose/delete my ticket delivery email?
Simply log in to your Houston Ticket Account to reissue your tickets and receive a new email. To access your account, click here.
What if my guest(s) and I are arriving to the venue at different times?
If arriving at different times, you will need to transfer a ticket to each member of your party. This will allow you and your guest(s) to arrive at the venue at your own convenience. Once the ticket transfer offer has been sent to your guest(s) they will receive an email instructing them to accept the tickets. If they do not already have a Houston Athletics account, they can easily create an account to accept the ticket offer. Once your guest(s) have accepted the transfer offer, they should download the tickets and add it to their digital wallet.
Can I have multiple tickets on the same mobile device?
Yes. You can view all of your tickets by swiping left or right on your smartphone. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access throughout the venue.
What if I do not have a smartphone, or if my phone battery dies on game day?
You will need to visit the ticket office at the venue on game day. You will be required to show a valid photo ID for the name on the ticket account.
What are the device and software requirements for mobile only entry?
Digital tickets may only be used on devices with the Apple Wallet or Google Pay apps installed. For the best experience on an iPhone, we recommend that you update to the latest version of iOS. Apple Pay is supported on iOS 8.1 (and higher) on the iPhone 6 or higher. Google Pay is supported on devices using Android 5.0 (and higher). Many popular Android phones support Google Pay, including: Samsung Galaxy (S6 Edge or higher), LG (Q8, Q7, G7 ThinQ, V35 ThinQ), and Google Pixel (Pixel 1 or higher)
Who do I contact if I still need assistance?
Please contact the Houston Athletics Ticket Office Monday – Friday between the hours of 9 a.m. and 5 p.m. CT at (713) 462-6647 and by email tickets@uh.edu for further assistance.
Why the transition to digital ticketing?
Adopting digital ticketing is all about improving the fan experience for safety and convenience. Digital ticketing increases the security of the ticket management and event entry process.
Digital ticketing also provides:
▪ Quick and convenient entry into the venue
▪ Limits contact with gameday staff upon entry to ensure safety for fans
▪ Reduced risk of lost, stolen or counterfeit tickets
▪ Manage, transfer or sell your tickets at any time directly from your smartphone
Why doesn’t my barcode appear?
Your ticket has a valid barcode and it will appear 48-hours before the event start time.
Why haven’t I received my mobile tickets?
▪ Make sure you have entered the correct email address
▪ Check your junk mail folder
▪ Be sure to add our email address, tickets@uh.edu, to your list of trusted email addresses
▪ Please allow at least one hour for your email to arrive
What if I lose/delete my ticket delivery email?
Simply log in to your Houston Ticket Account to reissue your tickets and receive a new email. To access your account, click here.
What if my guest(s) and I are arriving to the venue at different times?
If arriving at different times, you will need to transfer a ticket to each member of your party. This will allow you and your guest(s) to arrive at the venue at your own convenience. Once the ticket transfer offer has been sent to your guest(s) they will receive an email instructing them to accept the tickets. If they do not already have a Houston Athletics account, they can easily create an account to accept the ticket offer. Once your guest(s) have accepted the transfer offer, they should download the tickets and add it to their digital wallet.
Can I have multiple tickets on the same mobile device?
Yes. You can view all of your tickets by swiping left or right on your smartphone. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access throughout the venue.
What if I do not have a smartphone, or if my phone battery dies on game day?
You will need to visit the ticket office at the venue on game day. You will be required to show a valid photo ID for the name on the ticket account.
What are the device and software requirements for mobile only entry?
Digital tickets may only be used on devices with the Apple Wallet or Google Pay apps installed. For the best experience on an iPhone, we recommend that you update to the latest version of iOS. Apple Pay is supported on iOS 8.1 (and higher) on the iPhone 6 or higher. Google Pay is supported on devices using Android 5.0 (and higher). Many popular Android phones support Google Pay, including: Samsung Galaxy (S6 Edge or higher), LG (Q8, Q7, G7 ThinQ, V35 ThinQ), and Google Pixel (Pixel 1 or higher)
Who do I contact if I still need assistance?
Please contact the Houston Athletics Ticket Office Monday – Friday between the hours of 9 a.m. and 5 p.m. CT at (713) 462-6647 and by email tickets@uh.edu for further assistance.